Contact us today to discuss your current backup strategy and determine if a cloud-based backup solution makes sense for your business.

Companies with customer service, employee service, help desk or tech support centers or those relying on telemarketing functions require the latest in contact center technology in order to keep pace with the competition.

10 reasons you need contact center as a service:

  • Customers currently experience busy signals or dropped calls when calling into the company.
  • Current contact center employees are geographically dispersed throughout different offices.
  • Customer support, service or help desk employees are in different countries.
  • Real-time data on the incoming caller is limited.
  • Adding new seats causes significant stress, internal IT resources and affects line capacity.
  • Reporting capabilities on internal, employee performance and call recordings or call tracking is lacking.
  • Routing and voice queues are not the same across email, web chat, SMS, social media and video.
  • Experiencing difficulties with CRM integration.
  • Current business does support virtual operations, remote agents or instant connections to off-site experts.
  • Business requires native natural language understanding for predictive text and action prompts.

All the companies featured in Gartner Magic Quadrant offer something unique to the enterprise. Let Metrotel Networks help your organization determine which CCaaS solution is right for you.