IP Office – Summary

What is IP Office?

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

How can I use it in my business?

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone – using wired, wireless or broadband connections.

What are my choices?

Successful companies are always looking for new ways to do more with less – keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses. Avaya IP Office is the right choice for any small business today – whether you are 5, 25 or 250 employees. just getting started or already established. have a single office, a home office or multiple stores/sites.

Does your business have one location? Multiple locations? Are you a branch office of a larger organization? A home office? W ith IP Office you can tailor the solution to your user needs (e.g. Teleworker, Mobile Worker, Customer Service Agent , etc.). Whether you have 2 employees, 200 or more, IP Office is the right choice.

IP Office: Three key things to know

Every small and mid-size business needs ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you. Avaya understands this. With over one hundred years of experience as a leader in communications, we know that the right solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages.

Serving Customers Effectively with Unified Communications

Your office phone, cell phone, e-mail, texting, instant messaging and more are all essential to the way you work today.  Unlike other solutions, Avaya IP Office uses built-in intelligence to simplify your use of wired, wireless and Internet communications. Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers.  With rich functionality, IP Office naturally creates new ways of thinking about the role communications can play in your business.

See what Avaya can do for you

You need a communications system – every business does. To find one that’s right for your business, start with Avaya. With solutions like IP Office, we’re revolutionizing how small and mid businesses communicate. Now is the time to see what an Avaya solution can do for your business.

Reduce monthly costs. Now.

IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over a managed Internet service (Voice over IP) and the “all-in-one” benefits of a converged communications system.

Leave the office. Be accessible.

With easy, flexible options for call/message forwarding and one-number reachability, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls.

Serve better. Sell more.

IP Office can give you a customer sales and service center designed for your needs and your budget- with all the routing and reporting capabilities you need. Deliver the personal service that builds sales and loyalty.

Get connected.

Talk to your Avaya BusinessPartner. Discuss where you want communications to add value to your business. Learn about the different service and support options that are available. See why thousands of growing businesses rely on the innovative Avaya IP Office solution.

The right choice for you and your business.

How we communicate is a personal choice – it has to match the needs of your business. And your needs change depending on whether your employees are working in the office, at home, or on the road. That’s why when you choose IP Office you can also choose from a whole range of communication tools and applications designed to boost productivity. Choose a basic phone or one with all the bells and whistles. Connect our IP phones directly to your office LAN – also use them at home and get all the features you have at the office. Avaya IP Office Phone Manager software can turn the screen of your PC into a phone. And our wireless solutions make it easier to roam the office. With all of our IP Office capabilities, our goal is to make your communications simple and cost-effective. Let your Avaya BusinessPartner put together a selection of tools and applications that’s right for you.

Fine-tuning performance.

How many calls are you handling an hour, a day? What are your peak calling periods? How many calls typically turn into sales? Avaya IP Office reporting capabilities can help you measure and manage your availability and response to customers.

Day-to-day administration.

Once your system is up and running you will benefit from the graphical administration tools that simplify day-to-day tasks, such as updating directories and moving phone extensions.

Getting started.

Is your communications network ready for IP Office? We’ll make sure. Avaya has created a whole set of assessment and automated configuration tools to make sure that when your system is installed it’s ready to meet your needs starting Day One.

Keeping ongoing management simple.

Concerned about needing extra resources to administer a system as powerful as IP Office? There’s no need for worry. IP Office comes with a whole set of graphical tools to keep ongoing management simple.

Does my current phone system give my business what it needs?

If it is based on old technology, probably not. Your competitors will react faster and appear more professional with the latest in communications software. IP Office delivers the capabilities that allow you to keep up with or overtake the competition.

Do I need to understand the technology to implement it?

No. IP Office is designed specifically to give you more functionality without making more demands on your resources. Rely on your certified Avaya BusinessPartner for support before, during and after your purchase. We’ll take care of you so you don’t have to worry.

Do I need to spend a lot?

Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make this affordable; they help you quickly cut monthly expenses immediately. And you only have to buy/lease what you need, when you need it.

Is IP technology established and reliable?

Yes. With over 150,000 systems deployed worldwide (Avaya is #1 in Enterprise and IP Telephony shipments – source Dell’Oro and Synergy Research, Q4 2007), Avaya IP Office has the track record businesses like yours can rely on. Aside from receiving the Internet Telephony ‘Excellence Award’ in 2008 and What to Busy for Business  in 2009, customers like you are saving money and boosting productivity. Many are managing the system themselves via graphical tools.

I have old systems but am adding an office. Should I consider newer technology?

Not only would this be a way for you to experience the rich functionality of the latest communications applications, but we may be able to network with your existing equipment, as well as provide a gradual migration plan for your other locations.

How quickly can I get up and running?

Just say “when”- an authorized Avaya BusinessPartner can tailor a solution to your needs and your budget. By saving you money and helping you grow, IP Office repays your investment and lets you reallocate resources to other business priorities.

Lowering long distance costs.

Routing phone calls over IP lines- Voice over IP- is growing in popularity. Particularly in the case of international calls, VoIP generates significant savings. If your company is already linking multiple offices using high-speed data circuits, the VoIP capabilities in IP Office make it possible to route voice calls over the existing infrastructure, providing another way to lower costs and leverage your investment. However you do it, the VoIP capabilities of IP Office are a way to put money back in your pocket.

Eliminating conferencing fees.

For connecting with partners, suppliers and dispersed employees, conference calls keep people working together and keep travel costs down. Many companies rely on third party teleconferencing services and pay a price for the convenience. This is particularly true- and irritating- if a call that’s scheduled doesn’t happen: you still pay the fee.

Now there’s an alternative that will save you money. With Avaya IP Office, your organization can have its own private, secure conference bridge and entirely eliminate fees to third party providers.

Supporting multiple offices/remote workers

When employees can’t get to the office (because of storms, medical issues or other reasons) but can still work productively at home, your business benefits. IP Office Phone Manager lets you turn any PC into a phone, making it easy and productive to work anywhere. And the ability to network phone systems and share messaging systems between offices reduces up front investment and drives long-term productivity.

And keep in mind.

IP Office delivers a whole range of capabilities. Only you can put a number on the value that many of these capabilities will have for your business.


. Having calls automatically routed to a cell phone or other location, so important customers can get through to the right person in real-time
. Being able to operate as a 24/7 business, without a 24/7 staff
. Using your communications to quickly identify when your top customers call.

How IP Office is benefiting businesses today.

. More room for sales
With IP Office, a leading provider of commercial food service equipment now handles 50% more calls per day, without extra staff and without sacrificing the personal service it knows is the key to sales.
. At the head of the class
By relying on IP Office to connect nearly 50 buildings, a public school system saved thousands of dollars on inter-office calls and simplified communications.
. Lowering global costs
By using IP Office to hold teleconferences and make phone calls across the IP network, a strategic consulting firm is saving up to $30,000 per year.

IP Office can grow as your business grows to meet your needs. Capacities: 2-384 extensions; up to 192 analog lines; 192/240 T1/E1 lines; 128 VoIP trunk lines.

Call handling and messaging.

Get 24-hour support for callers/customers without a 24-hour staff. IP Office has a range of messaging, auto attendant and Interactive Voice Response (IVR) capabilities. Integrate messaging and advanced call handling into your customer service operations. Handle voice mail and email in a single mailbox.

Communication with customers.

Set up a formal or informal customer service center. Integrate your customer data base into your call handling. Manage the quality of your customer interactions.

Work anywhere.

Give your employees all the communications capabilities they have at the office whether they are working from home, a hotel or a remote office.

A complete conferencing solution.

Don’t pay any more fees to outside conferencing service providers. Get Web and audio-based conferencing that are easy to set up and use.

Secure converged communications.

Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls over a managed Internet service (VoIP) and pocket the savings. Simple administration Windows-based, graphical tools cut the time and expense of administration.

Three IP Office Editions to Meet Your Distinct Business Needs

Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to – with the elegant simplicity and ease of use small businesses consider a “must have”.This best of both worlds helps growing businesses differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.

Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.

 Keep costs down and still get the key communications capabilities with Essential Edition.  Gain ten times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition.  Maximize productivity and efficiencies in customer service with Advanced Edition.
Power Your People – User Productivity Solutions
With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best.
  • Power User
  • Mobile Worker
  • Office Worker
  • Teleworker
  • Receptionist
  • Customer Service Supervisor
  • Customer Service Agent


Power User

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages-voice, email, and fax-in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.


Mobile Worker

Make any mobile phone an extension of the office phone system-complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Office Worker

Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.



Give teleworkers-employees who work remotely full-time-the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.


Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.


Customer Service Supervisor

This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Customer Service Agent

This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.