IMPROVE THE WAY YOU DO BUSINESS WITH CONTACT AS A SERVICE

Contact us today to discuss your current backup strategy and determine if a cloud-based backup solution makes sense for your business.

Contact Center as a Service allows for consumption paid for on a monthly subscription, instead of costly hardware and software managed by your own IT.

The features of CCaaS:

  1. Integrations with other cloud-based applications is easier
  2. Automatic call distribution (ACD) and interactive voice response (IVR)
  3. Universal routing and queuing of voice and internet channels
  4. Chatbot capability
  5. Proactive contacting, outbound dialing and SMS, push text and email notifications
  6. Access in real-time to customer data
  7. Support for virtual operations, remote agents and subject matter experts
  8. Customer relationship tracking, management applications and operational support applications
  9. Provide a seamless omnichannel support presence

Be where your customers are and ensure successful resolution to inquiries, suggestions and more. This is the era of customer experience. Improve the way you do business.

All the companies featured in Gartner Magic Quadrant offer something unique to the organization. Let Metrotel Networks determine which CCaaS solution is right for you. Visit us at www.metrotelnetworks.com for more information or call us at 1-888-31-METRO