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Unified Communications offers organizations a cohesive system of communication. It enables employees to better connect with one another, remote offices, and customers, while giving management a better understanding of communication expenditures.
Unified communications as a hosted, managed or usage-based solution delivers the additional bonus of provider-supported maintenance, customer care, and technical support.
Examples of some UCaaS services include:
- Voice and telephony, including mobility
- Meeting solutions: audio conferencing, video conferencing and web conferencing
- Messaging: email with voicemail and unified messaging
- Presence and Instant Messaging
- Clients, including desktop clients and thin browser clients
- Communications-enabled applications, like integrated contact centers, communications platform as a service and workstream collaboration